Terms & Conditions

1. About Damai

Damai is an AI integration consulting practice based in Kota Bharu, Kelantan, Malaysia. We assist small and medium businesses in exploring and adopting suitable AI tools through conversational sessions, hands-on companionship, and ongoing advisory support. Our registered business address is No. 26, Jalan Sultan Yahya Petra, 15200 Kota Bharu, Kelantan.

2. Services Offered

We currently offer three service arrangements:

• Discovery Conversation — a one-time exploratory session delivered for a fixed fee of RM 595.
• Process Companion Package — a three to four week hands-on rollout engagement at RM 1,230.
• Steady Guidance Retainer — an ongoing monthly advisory arrangement at RM 2,170 per month.

The scope of each engagement is agreed in writing before work begins. Any material change to scope will be discussed and confirmed with you before we proceed.

3. Engagement and Payment

An engagement begins once both parties have agreed on the service arrangement in writing — by email or signed agreement — and the applicable fee has been received or formally acknowledged. Payment terms, invoicing, and preferred payment methods will be communicated to you at the time of agreement. All fees are quoted and payable in Malaysian Ringgit (RM). We do not require payment for a Discovery Conversation until after the session has been completed to your reasonable satisfaction, unless otherwise agreed.

4. Nature of Our Advice

Our consulting services offer practical observations, suggestions, and guidance based on our experience with AI tools in small business settings. Our recommendations are not legal, financial, or technical warranties. We work collaboratively with you, and ultimate decisions about tool selection and implementation remain yours. We will not recommend tools we do not genuinely consider suitable for your context.

5. Client Responsibilities

To allow us to support you well, we ask that you:

• Provide accurate information about your business processes and current tools when asked.
• Designate a point of contact who can respond to our queries within a reasonable time.
• Ensure that staff who will use any adopted tools receive the training and reference materials we prepare.
• Obtain appropriate licences and subscriptions for any third-party tools you choose to adopt.

6. Intellectual Property

Any written materials, guides, or documentation we prepare specifically for your business as part of an engagement remain yours to use freely within your business. General methodologies, templates, and frameworks we develop remain the intellectual property of Damai. Website content, copy, and design at {{DOMAIN}} are the property of Damai and may not be reproduced without our permission.

7. Confidentiality

We treat all information you share about your business as confidential. We will not disclose details of your operations, staff, customers, or financials to third parties except where required by Malaysian law. We ask that you similarly treat any proprietary methodologies or unpublished materials we share with you as confidential.

8. Retainer Pause and Cancellation

The Steady Guidance Retainer may be paused or cancelled by you at any time. We ask for reasonable notice — ideally at least seven days before the next billing period — so we can plan accordingly. Fees already invoiced and paid for a current period are not refundable, but we will not charge for periods after you have notified us to pause or cancel. There are no penalty fees for pausing or reducing scope.

9. Limitation of Liability

We take our work seriously and aim to give you thoughtful, accurate guidance. However, we cannot guarantee specific business outcomes from adopting any tool or process we suggest. To the extent permitted under Malaysian law, our liability for any claim arising from an engagement is limited to the fees paid for that specific engagement. We are not liable for losses arising from decisions you make based on our suggestions, or from the performance of third-party tools.

10. Third-Party Tools and Platforms

We may suggest AI tools and software platforms provided by third parties. We are independent of these vendors and receive no commission or referral fees from them. Their terms of service, pricing, and data practices are their own responsibility. We will always explain what a tool does and how it handles your data before recommending it.

11. Website Use

You may use our website for the purpose of learning about our services and contacting us. You may not use our website in any way that could damage its operation, interfere with other users, or breach applicable Malaysian law. We reserve the right to update website content at any time without notice.

12. Personal Data and Privacy

We handle personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). Please read our Privacy Policy for full details of how we collect, use, and protect your information.

13. Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising from our services or this website shall first be addressed through good-faith discussion. If resolution cannot be reached informally, disputes will be subject to the jurisdiction of the courts of Malaysia.

14. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated to active clients by email. The current version will always be available at {{DOMAIN}}/terms-conditions.html with the date it was last updated.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Address: No. 26, Jalan Sultan Yahya Petra, 15200 Kota Bharu, Kelantan, Malaysia
• Phone: +60 9-748 3162
• Email: legal@{{DOMAIN}}